Shawn Stoner

March 26th, 2013 by admin

Shawn started at ITI Marketing Services in 1992, leading contact center businesses into the industry’s greatest period of expansion and growth.  His transformational approaches to Operations, Call Quality, and Training have supported over 400 million customer interactions a year.

As an executive at West Corporation, Resultant Contact Solutions, and TPG TeleManagement, he managed Fortune 500 client relationships, driving millions of dollars in client ROI through his operational expertise and customer experience insights.

The depth and breadth of Shawn’s experience enables him to marshal and manage The Echelon Group resources required for our clients’ success on sales and service programs.

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